Return Policy

42nd Street Photo — Return Policy

Overview

We want every customer to feel confident when purchasing from 42nd Street Photo. While we strive to ensure every order arrives in perfect condition, we understand that returns may occasionally be necessary. The guidelines below outline how returns are handled and what to expect throughout the process.

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Return Window & Requirements

Customers may request a return within 14 days of receiving their order. To be eligible:

• Products must be unused and in original factory condition

• All packaging, inserts, manuals, warranty cards, and accessories must be included

• Items must not show signs of wear, installation, or damage

Returns that arrive incomplete or used may be declined or adjusted based on condition.

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Restocking Policies

To maintain the highest standards for all customers:

• A 20% restocking fee applies to standard returns

• Select items—such as professional equipment, special order products, or high value electronics—may incur additional fees depending on their condition upon inspection

• All restocking fees are determined after evaluation by our returns department

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Items Not Eligible for Return

Some products cannot be returned due to manufacturer rules, safety considerations, or their consumable nature. These include:

• Software, digital licenses, and activation keys

• Film, paper, cleaning products, and other consumables

• Items sold as final sale, open box, or as is

• Products damaged by misuse, improper handling, or unauthorized servicing

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Damaged, Defective, or Incorrect Orders

If your shipment arrives damaged or not as expected:

• Notify us within 24 hours of delivery

• Provide photos of the item and packaging to assist with evaluation

• Our team will arrange a replacement, exchange, or refund, depending on availability and the nature of the issue

We prioritize these cases to ensure minimal disruption to your workflow.

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Refund Processing

Once your return is received and inspected:

• Approved refunds are issued to the original payment method

• Refunds typically appear within 3–7 business days, depending on your bank

• Shipping charges are non refundable unless the issue was caused by 42nd Street Photo

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Return Shipping Guidelines

• Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect

• We recommend using a trackable shipping method and keeping your receipt until the return is fully processed

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Exchanges

We offer exchanges for eligible items:

• Exchanges may be made for products of equal or greater value

• If the requested item is unavailable, a refund or store credit can be issued

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How to Begin a Return

To start a return with 42nd Street Photo, please contact our support team with:

• Your order number

• The item(s) you wish to return

• A brief explanation of the issue

• Photos, if applicable

Our team will provide a Return Merchandise Authorization (RMA) and detailed instructions for sending your item back.

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