FAQs

Frequently Asked Questions (FAQ)

42nd Street Photo

Is it safe to use my credit card?

Yes. Your security is extremely important to us. Our website uses industry‑standard SSL encryption and modern security protocols to protect your personal and payment information.

If you prefer not to submit payment online, you may place your order by phone with one of our representatives.

Sales Tax

Sales tax (8.875%) applies to orders shipped within New York State or picked up in-store.
Orders shipped outside of New York State or outside the United States are not subject to New York sales tax.

What payment methods do you accept?

We accept:

• All major credit cards
• PayPal
• Bank checks and money orders (orders ship after funds clear)

You will be able to select your preferred payment method during checkout.

How much will be shipping cost?

During checkout, you’ll see all available shipping options along with real‑time rates.
Your total—including shipping and any applicable taxes—will be clearly displayed before you complete your order.

Many items on our website also qualify for Free Shipping.

Do you ship to APO/FPO military addresses?

Yes. We proudly ship to APO and FPO addresses.
Most orders ship via USPS Priority Mail.
For expedited options, please contact our team to confirm availability for your specific ZIP code.

How do I track my order?

You can track your order anytime by visiting our website and selecting “Order Status.”
You’ll see real‑time updates, including shipped items, back‑ordered items, and estimated delivery times.

What is your return policy?

Items may be returned within 10 days of delivery for a refund or store credit.

Please note:

• You must obtain an RMA number before sending back any item.
• Items must be returned in original condition with all packaging and accessories.
• A 20% restocking fee applies to all returns.
• Shipping charges are non‑refundable.
• Refunds are issued to the original payment method once the return is processed (typically 3–5 days).

For full details, please refer to our Return Policy page.

What if an item is out of stock?

If an item is unavailable, we will notify you.

• Domestic orders: We will call you to review your options.
• International orders: We will email you to confirm how you’d like to proceed.

Government / Education / Institutions

Public institutions and government agencies requesting quotes or purchase orders may contact:
info@42photo.com

Where are you located?

42nd Street Photo
15 West 36th Street
New York, NY 10018

Contact Information

Phone: (888) 810‑4242
Local: (212) 594‑6565
Email: info@42photo.com